With our 100% Satisfaction or Gold-Back Guarantee you can send us your jewellery safe in the knowledge that you are under no obligation.
Within 24 hours of assessing your gold, we will issue your payment by the method specified by you.
If you decide that you are not happy with the payment, or if you want your items back for any other reason, simply contact us within 14 days (inclusive of weekends and public holidays) of the payment issue date by phone (0800 007 5807) or email (email@example.com).
Once you've contacted us as specified above, you will have an additional 14 days (inclusive of weekends and public holidays) to return the payment to us. We strongly advise you to phone us before returning your payment. You should ensure that you are available to receive your payment so that you may take any action required.
Should you choose to return your payment, please make sure that you use the same method for returning the payment as for receiving it (i.e. if you received a cheque, send back the original cheque we sent you; if you received a bank transfer, send the money back via bank transfer).
Within 10 days after receipt of your returned payment, we will send your jewellery back to you, insured for up to £500. There is a risk of damage to any item sent (including gemstones) and there is a risk that such items may not be returned intact.
For full information, please refer to our terms and conditions.